Return & Exchange Policy

Return, Exchange & Delivery Policy

At Onsole Footwear, customer satisfaction is our priority. We strive to provide a seamless shopping experience with transparent delivery, return, and exchange policies.

Delivery Policy

  • Standard delivery time is 5–7 business days from the date of order confirmation.
  • Delivery timelines may vary depending on your location, courier service availability, public holidays, or unforeseen circumstances.
  • You will receive order tracking details once your order has been dispatched.

Return & Exchange Policy

If your purchase doesn't meet your expectations, we've made the return and exchange process simple.

Return Window

You may request a return or exchange within 7 days from the date of delivery.

Eligibility

To qualify for a return or exchange:

  • The product must be unused and in its original condition.
  • Original packaging, invoice, tags, and accessories must be included.
  • Partial returns are accepted. You may return one or multiple products from the same order.

Important Claim Requirement

For claims involving:

  • Wrong product received
  • Empty package
  • Missing items
  • Used or damaged product upon delivery

A complete, uninterrupted unboxing video is mandatory.

Claims submitted without an unboxing video will not be eligible for verification or approval.

Refund Policy

  • Shipping charges are non-refundable.
  • Refunds are processed only for the product value after successful quality inspection.
  • Once approved, refunds will be credited through the original payment method within the applicable processing timeline.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Socks
  • Handkerchiefs
  • Perfumes
  • Combo Gift Boxes
  • Undergarments / Boxers

How to Request a Return or Exchange

Registered Customers

  1. Log in to your account.
  2. Go to Order History.
  3. Select the relevant order.
  4. Choose the product.
  5. Click Return.
  6. Complete the required details.
  7. Select Replacement or Refund.

Guest Customers

Please contact our Customer Support team.

Email: onsole.retail@gmail.com

Pickup & Processing

  • Once your request is approved, a pickup will be arranged wherever service is available.
  • Refunds or replacements will be initiated only after the returned product passes our quality inspection.
  • Replacement requests are subject to stock availability.
  • If the requested product is unavailable, an appropriate refund or store credit (where applicable) will be provided.

Customer Support

Email: onsole.retail@gmail.com

Phone: +91 98990 31166

Support Hours

Monday – Saturday

09:30 AM – 05:00 PM

Product Claim Policy

Footwear Claims

Our footwear is manufactured with strict quality standards. However, if you encounter a genuine manufacturing defect, the following policy applies.

Eligible Claims

A 100% replacement or claim is applicable only when:

  • The defect is a genuine manufacturing defect.
  • The claim is raised within 30 days of purchase.
  • A valid purchase invoice is provided.

Claims Between 31–45 Days

Products between 31 and 45 days from the purchase date may be considered after detailed inspection.

The product must be submitted with:

  • Original invoice
  • Properly completed claim form

The product should not show damage caused by:

  • Rough or improper usage
  • Dog bites
  • Silencer burns
  • Cuts caused by sharp objects
  • Intentional or accidental external damage

Claim Approval

After inspection, the concerned Regional/Corporate Head may approve compensation ranging from 50% to 100% of the product value based on:

  • Nature of defect
  • Usage condition
  • Repair feasibility

All approvals are communicated officially via email.

Claims Beyond 45 Days

Products older than 45 days from the purchase date are not eligible for warranty claims.

Replacement

Replacement is subject to stock availability.

If the product is unavailable:

  • A Gift Card of equivalent purchase value may be issued.
  • Gift Cards remain valid for 1 month from the date of issue.

Refund Exclusions

Refunds are not applicable for:

  • Purchases made through third-party marketplaces
  • Used products
  • Gift Card settlements

Gift Cards are redeemable only on the Onsole Footwear website and cannot be used on external marketplaces or physical retail stores.

Apparel Claim Policy

Apparel claims are accepted only for verified manufacturing defects.

Eligible Claims

Manufacturing defects may include:

  • Fabric shrinkage
  • Color bleeding or color fastness issues
  • Stitching defects
  • Other genuine manufacturing faults

Claims must be raised within 30 days of the purchase date.

Claim Requirements

Products must be returned with:

  • Original invoice
  • Properly completed claim form

The product must also show evidence that washing and care instructions have been followed correctly.

Approval Process

  • The Regional Head reviews the claim in consultation with the Apparel Quality Team.
  • Approval decisions are generally completed within 7 working days.
  • Approved claims may be settled through replacement or equivalent merchandise.

Replacement

Replacements are subject to stock availability.

If the product is unavailable, a Gift Card of equivalent value will be issued with 1-month validity.

Refund Exclusions

Refunds are not available for:

  • Purchases made through third-party marketplaces
  • Used or worn garments

Gift Cards are redeemable only on the Onsole Footwear Website.

Important Note

If a valid purchase invoice cannot be provided, the final decision regarding claim approval will rest solely with the concerned Regional Head. Their decision shall be considered final and binding.

Our Commitment

At Onsole Footwear, we are committed to delivering quality products and dependable customer service. Every return, exchange, and warranty claim is handled fairly, transparently, and to ensure the best possible shopping experience for our customers.