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Privacy Policy
At Onsole Footwear, your privacy matters. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard your data.
This Privacy Policy explains how we collect, process, use, and protect your personal information when you visit our website or purchase our products.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. About Onsole Footwear
Onsole Footwear is a leading lifestyle brand offering premium footwear, apparel, and accessories for men, women, and kids.
Our goal is to combine quality craftsmanship, modern design, and customer satisfaction while delivering products that meet international standards.
As a responsible brand, we continuously strive to adopt sustainable and environmentally conscious business practices by minimizing waste, optimizing resources, and reducing our environmental impact.
2. Scope of this Privacy Policy
This Privacy Policy applies to:
This policy is intended to comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and applicable Rules.
3. Information We Collect
We collect only the information necessary to provide our products and services efficiently.
Personal Information
Depending on your interaction with our website, we may collect:
Payment Information
Payments made on our website are processed through secure third-party payment gateways.
We do not store your:
Payment information is handled securely by certified payment service providers.
4. Why We Collect Your Information
Your information is collected to:
5. Sensitive Personal Information
We take your privacy seriously.
Password Security
Your account password is encrypted using industry-standard security practices and cannot be viewed by our staff.
Payment Security
For online payments, you are redirected to secure third-party payment gateways that comply with industry security standards.
Onsole Footwear never stores your complete payment card information on its servers.
6. Sharing of Personal Information
We never sell your personal information.
However, we may share limited information with trusted service providers when necessary to operate our business effectively.
These may include:
All such partners are required to maintain strict confidentiality and comply with applicable data protection laws.
7. International Processing
Our website is operated from India.
By using our website, you consent to your information being collected, stored, and processed within India in accordance with this Privacy Policy.
8. Legal Disclosure
We may disclose your personal information only when required:
We may also share limited information with independent auditors during statutory or regulatory audits.
9. Data Retention
We retain personal information only for as long as necessary to fulfill legal, operational, contractual, or business obligations.
Information Type
Purpose
Retention Period
Name & Contact Details
Customer Identification
As required by applicable law
Shipping & Billing Address
Order Fulfilment
As required for legal and tax compliance
Order History
Customer Support & Warranty
As required by law
Communication Records
Service & Support
Until no longer required
Payment Transaction Reference
Financial Compliance
As required by applicable regulations
After the applicable retention period, personal information is securely deleted or anonymized.
10. Accessing or Updating Your Information
You may access or update your personal information anytime by logging into your account.
You may:
Marketing Communication
If you no longer wish to receive promotional emails, simply click the "Unsubscribe" link included in our emails.
To opt out of SMS or mobile marketing messages, follow the instructions provided in the respective communication.
Please note that you may still receive:
These are essential service communications and cannot be unsubscribed from while you have active orders.
11. Data Security
Protecting your information is one of our highest priorities.
We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against:
While we take every reasonable measure to protect your data, no method of electronic transmission or internet storage can guarantee absolute security.
12. Cookies
Our website may use essential cookies to improve website functionality and enhance your browsing experience.
Cookies help us:
You can disable cookies through your browser settings; however, doing so may affect certain website features.
Note: If your website currently does not use cookies or tracking technologies, you may simply state:
"Onsole Footwear currently does not use cookies for tracking or advertising purposes."
13. Your Rights
Subject to applicable law, you may have the right to:
Requests will be processed within a reasonable timeframe, subject to legal obligations.
14. Grievance Redressal
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Customer Support
Email: onsole.retail@gmail.com
Phone: +91 98990 31166
Our team will acknowledge your request and make every effort to resolve your concern within 30 calendar days.
15. Changes to this Privacy Policy
Onsole Footwear reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology.
The revised version will be published on this page with the updated Effective Date.
We encourage customers to review this page periodically to stay informed about how we protect their information.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:
Onsole Footwear
We are committed to protecting your privacy and ensuring a secure, transparent, and trustworthy shopping experience.
